This policy was last modified on August 1, 2011.
What information is collected from you?
We collect information from you when you register an account on our site, place an order or subscribe to our newsletters and promotions.
When placing an order or when registering your account on our site, as appropriate, you may be asked to enter your: full name, e-mail address, mailing address, phone number and/or credit card information.
What do we use your information for?
The information we collect from you may be used in any of the following ways:
• To personalize your experience on our site
(your information helps us to better respond to your individual needs)
• To improve our website's ease of use and functionality
(we continually strive to improve our website based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
(Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product)
• To administer promotions, contests, surveys or other site feature, such as newsletters
Periodic emails, mailers and phone calls
We, like all companies that sell through an online store, maintain a list of current and potential customers. We like to have email as well as postal addresses if possible. It's our best way of staying in touch.
The email address you provide for order processing, will be used to send you information and updates pertaining to your order, company news, related product or service information, promotions, etc; anything that will benefit you.
If you decide to opt-in to our mailing list without placing an order, you will receive emails that may include company news, updates, related product or service information, etc.
If at any time you would like to unsubscribe from receiving future emails, please note that we include unsubscribe instructions at the bottom of each email.
If you supply us with your postal address, you may receive periodic mailings from us with information on new products, new promotions, news and upcoming events.
When supplied with your telephone number, we may contact you with information regarding order status, product availability, payment information, delivery information, new products, new promotions or upcoming events. If you do not wish to receive such calls, please let us know by ‘Contacting Us’ (link) by email.
How do we protect your information from everybody else?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server, which is required when operating an e-commerce site. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We do not even have access to your full credit card number when entered into our system, as it is intercepted by our Payment Gateway immediately.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow), that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Is any of the information you collect disclosed to outside parties?
We do not sell, trade, or transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in conducting our business, operating our website, or servicing you, as long as those parties agree to keep all information confidential. We take this very seriously in our organization. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other third parties for marketing, advertising, or other uses.
In the event we or substantially all of our assets are acquired or merged with another company, all of the customer information that we have gathered may be relocated to the new company entity.
We do not knowingly collect or solicit personal information from children under 13.
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